We aim to process and dispatch within 1-2 working days of order being confirmed. Orders are sent by Royal Mail first class post. Customised products take a little longer: see below.
Customised stamps are usually dispatched within 5-10 working days of order being confirmed. Other custom items are usually dispatched within 2-4 working days of order confirmation.
Please note that for all UK orders we have a maximum delivery time of 28 working days, however they usually arrive much quicker than this (see above).
For UK orders there is a postage fee of £1.75 (incl. VAT) on all orders under £30 (incl. VAT). Postage is free for all UK orders of £30 (incl. VAT) and over.
For UK orders there is a postage fee of £1.75 (incl. VAT) on all orders under £40 (incl. VAT). Postage is free for all UK orders £40 (incl. VAT) and over.
We send orders anywhere in the world! Postage charges for all orders to destinations outside the UK are calculated at time of order: postage for orders delivered to the rest of Europe is calucaulted at 10% of the final order total, and all other countries delivery is calculated at 20% of the final order total. Delivery times vary to those above, please allow 1 - 4 weeks for delivery from date of dispatch. Orders will be sent via Royal Mail first class post. If you require your parcel to be tracked and signed for please contact us as we will need to price this separtely.
The Sticker Factory has a no quibble returns policy. You can return unused/ faulty items within 30 days and we will replace the goods or refund your order in full (excludes customised items unless faulty). Our freepost returns address is: The Sticker Factory, FREEPOST ANG 11627, Sudbury, CO10 1BR.
We process all our payments manually. Once we successfully take your payment/ receive confirmation from PayPal, or accept your purchase order, you will receive an order confirmation email within office hours (Monday-Friday, 9am-5pm). We will then send you a dispatch email once we’ve posted your order.
The above information, along with additional consumer information, is provided for our customers to download and store for future reference: The Sticker Factory: Information for consumers PDF
Please do not hesitate to contact us if you have any queries or special requests. Our freephone number is 0800 055 6121, or email us at firstname.lastname@example.org.